Vibhuti Budki

AI Product Manager, Wipro with over 18 years of experience in delivering large-scale digital transformations and AI-driven automation for global enterprises. They possess deep expertise in ITSM, observability, and enterprise platforms, with a specific focus on implementing agent-based AI solutions to improve operational performance. Their core strengths include leading global cross-functional delivery and establishing robust governance frameworks to translate emerging technology into measurable business outcomes.

Work Experience:

18 Years 5 Months Years

Industry:

Product Management

Function:

Technology

Work Experience

AI Product Manager, Wipro Limited (2010-Present)
• Owned AI product strategy and transformation delivery for global enterprises across ITSM, service operations, and modernization programs, driving measurable improvements in service quality and decision speed.
• Built and scaled an Azure-based AI platform with reusable data pipelines and models, enabling enterprise use cases across classification, recommendations, and predictive analytics.
• Launched agent-based AI copilots and ITSM-integrated virtual agents to automate support workflows, incident triage, and knowledge assistance, improving end-user satisfaction and productivity by ~30%.
• Delivered ML-driven ticket intelligence that reduced manual analysis effort by ~70% and improved operational efficiency across multiple client engagements.
• Embedded AI into observability and AIOps (anomaly detection, alert correlation, incident pattern analysis) with SRE/operations teams to strengthen reliability and accelerate incident response.
• Led rollout and governance for AI adoption (auditability, compliance, human oversight), while optimizing cloud delivery through CI/CD standardization (20% faster deployments) and hosting cost reduction (~$200-$460K/month savings).

Accomplishments

Recognized as a consistent top performer, earning multiple awards for delivering high-impact outcomes through innovation, disciplined execution, and cross-functional collaboration.

Education

MBA (Pursuing, Indian Institute of Management, Ahmedabad, 2024-2026
B.Tech (Electronics & Communication Engineering), Guru Nanak Dev Engineering College, Ludhiana, 2003-2007

Certification

AWS Certified Machine Learning - Specialty
Generative AI with Large Language Models - DeepLearning.AI
Google Certified - Cloud Digital Leader
Google Cloud Skill Badge - Generative AI Fundamentals

Extra-curricular

Volunteering and community service, supporting education and local outreach initiatives.
Travel and cultural exploration, with an interest in history and local food.
Chess and strategy games, focused on structured thinking and decision-making.