Senior Product Manager – AI & Platform, Verloop.io
Remote, India | April 2024 – Present

1. Led end-to-end development of a drag-and-drop, self-serve bot builder, achieving 100% customer migration, reducing bot creation time by 20%, and driving a 25% increase in platform revenue.

2. Built and scaled RAG-based knowledge systems with Markdown ingestion, reducing hallucinations, improving CSAT by 30%, and making AI responses 10% more concise.

3. Launched a Debug Mode for non-technical users, cutting issue resolution time from ~1 week to under 1 day and reducing dependency on engineering teams.

4. Owned roadmap, pricing, and monetization for Outreach Analytics and WhatsApp Flows & Forms, improving enterprise adoption and revenue realization.

5. Delivered enterprise-grade platform capabilities including RBAC, custom permissions, and legacy code sunset, while partnering with Product Marketing on 5+ webinars to accelerate feature adoption.

Product Manager – CX & Mobile App, Milaap
Bengaluru | May 2022 – March 2024

1. Owned end-to-end product delivery across donor-facing and internal platforms (web & mobile), impacting millions of users on a high-scale crowdfunding platform.

2. Revamped donor KYC flows, reducing completion time by ~5 minutes per user and lowering rejection rates by 15%.

3. Integrated Juspay Express Checkout, reducing payment drop-offs by 25% and improving transaction success rates by 15%.

4. Led engagement initiatives using MoEngage (Push & SMS), increasing daily active users by 10%.

5. Launched monetization features such as user tips through research-led discovery, driving ~66% uplift in incremental revenue.

6. Implemented chatbot-based support flows, increasing donor traffic by 45% and reducing support tickets by 15%.

Growth Product Analyst – PLG, Yellow.ai
Bengaluru | August 2021 – May 2022

1.Drove Product-Led Growth initiatives, scaling the self-serve motion to 60+ paid customers and 500+ monthly signups.

2. Launched a self-serve platform enabling 25+ customer launches within 6 months.

3. Built bot templates and a marketplace, reducing bot creation time from 5 days to 1 day.

4. Introduced interactive product demos, cutting customer go-live timelines from 20 days to 7 days.

5. Designed industry-specific pricing packages and T&M models, contributing to $200K+ in incremental revenue.

Associate Software Engineer – Core Product, HighRadius 
Hyderabad | September 2020 – August 2021

1. Developed automation features and analytics dashboards for 4+ Fortune 500 clients across FMCG, Technology, and Healthcare sectors.

2. Built fraud detection bots that reduced manual fraud management effort by ~25%.

3. Completed a year-long internship focused on ML models for a Deduction Management System, leading to a Pre-Placement Offer (PPO).

1. Received Quarterly Appreciation Award from the CEO at Verloop.io for delivering four high-impact platform features within a single quarter, accelerating enterprise adoption.

2. Recognised as Employee of the Quarter at Milaap (among 120+ employees) for consistently exceeding expectations across CX, monetisation, and engagement initiatives.

3. Drove ~$200K+ incremental revenue at Yellow.ai by designing PLG pricing models, industry packages, and scaling self-serve adoption.

4. Ranked in the top 3% of graduating cohort (Rank 5/165) at KIIT for excellence across academics, research publications, and extracurricular activities.

5. Co-authored an IEEE research publication proposing a Machine Learning–based crop recommendation system achieving 89% accuracy, with 50+ citations and 700+ downloads.

• MBA (Blended-PGP),
  Indian Institute of Management Ahmedabad, 2024 – 2026 (Pursuing)
• B.Tech (Computer Science & Communication Engineering),
  Kalinga Institute of Industrial Technology, 2020
  CGPA: 8.9 / 10
  Ranked in the top 3% of the cohort (Rank 5 / 165)
• Class XII (CBSE),
  DAV Public School, Bhubaneswar, 2016
  Score: 89%
• Class X (ICSE),
  Blessed Sacrament High School, Puri, 2014
  Score: 93.3%

• Fundamentals of Product Management, PM School (2022)
• Product-Led Growth Certification, Product School (2022)
• Product Analytics Micro-Certification (2023)

1. Volunteer, Patient Advocacy – Milaap: Supported caregivers and patients by assisting with campaign navigation and improving mental well-being during critical fundraising journeys.

2. Career Mentor, Topmate: Mentored 20+ students and early professionals on career planning and transitions; ranked in the top 1% of mentors based on feedback and outcomes.