Shubham Kumar Singh
AI/ML professional with 7+ years of experience across engineering, analytics, and AI-driven systems. Built machine learning models, analytics platforms, and automation workflows delivering 15–20% retention improvement, 30–35% efficiency gains, and measurable customer experience impact in large-scale organizations. Experience spans applied AI/ML, data-driven decision-making, and systems reliability across technology and engineering domains.
Work Experience:
7 Years 1 Month Years
Industry:
Consulting & Strategy, Data Science & Analytics, Engineering & Maintenance, IT & Systems Management, Product Management, Software Engineering
Function:
Technology | Consulting | Manufacturing & Engineering
Freelance AI/ML Consultant (Independent) — Remote
Oct 2024 – Present
Designed and implemented agentic AI workflows and RAG-based systems for real-world use cases, focusing on automation, retrieval accuracy, and system reliability.
Built AI-enabled workflow automations reducing manual operational effort by 30–35%.
Developed and maintained multiple AI/ML systems and repositories covering agent orchestration, retrieval pipelines, and analytics-driven decision logic.
Think and Learn Pvt. Ltd. , Bengaluru
Associate – AI & Data Analytics (Student Experience) | Apr 2022 – Oct 2024
Built ML/NLP models for personalization and churn prediction, increasing user retention by 15–20%.
Designed and deployed 10+ AI automation workflows across HR, IT, and CRM functions, reducing manual effort by 30–35%.
Implemented RAG pipelines, improving query resolution time by ~40%.
Developed Power BI dashboards and KPI frameworks, cutting onboarding and training time by ~25%.
Applied predictive analytics to enhance customer experience, achieving 15–18% CSAT improvement and 10–12% CTR uplift.
M/s JMD Construction, Ranchi
Senior Mechanical Engineer – Maintenance | Oct 2016 – Mar 2021
Implemented preventive maintenance strategies, reducing equipment downtime by ~25%.
Introduced Power BI-based maintenance analytics, improving plant reliability through data-driven interventions.
Executed energy-efficient upgrades, lowering utility costs and enhancing operational efficiency.
Coordinated repairs and contractor activities while ensuring safety compliance and minimal production disruption.
- Gold Medalist in B.Tech (Mechanical Engineering) for highest academic performance.
- Delivered 15–20% retention improvement and 30–35% efficiency gains through AI-driven systems at Think and Learn.
- Publication: “Analysis and Optimization of CNC Process Parameters Using Taguchi and Regression Analysis”, pp. 10321–10323.
- MBA (BPGP), Indian Institute of Management Ahmedabad — 2024–2026
- B.Tech (Mechanical Engineering), Sikkim Manipal Institute of Technology — 2015
- Gold Medalist (Highest academic performance)
- IBM Generative AI Engineering Professional Certificate — IBM, 2025
- IBM RAG and Agentic AI — IBM, 2025
- Microsoft AI Product Management — Microsoft, 2025
- Introduction to Model Context Protocol (MCP) — Anthropic Solutions LLP 2025
- Oracle Cloud Infrastructure Generative AI Certified Professional — Oracle, 2024
- Microsoft Power BI Data Analyst — Microsoft, 2024
- AWS Certified Cloud Practitioner — Amazon Web Services, 2023
- Google Data Analytics Professional Certificate — Google, 2023
- Google Cybersecurity Professional Certificate — Google, 2023
- Long-term engagement in independent AI/ML consulting and open-source development, delivering agentic workflows, automation solutions, and analytics systems.
- Breaking complex AI systems into failure points and redesigning memory, orchestration, and retrieval logic to improve reliability