Sandeep Kumar

Sandeep Kumar

Seasoned Analytics professional with 9 years of experience delivering actionable insights for leading tech companies. Skilled in managing and mentoring teams of 7-8 analysts over the last 3 years. Expertise in SQL, Python, ML, and Generative AI (LLMs, NLP). Proven track record of driving measurable business impact by analyzing structured and unstructured data to solve challenges in pricing, risk, fraud, and customer experience across Fintech & e-commerce industry.

Work Experience:

9 Years 6 Months Years

Industry:

Data Science & Analytics

Function:

Technology | FMCG & E-commerce

Work Experience

Assistant Manager – Analytics, LatentView Analytics, Chennai (Oct 2021 – Present)

1. Led cross-functional analytics initiatives across operations, risk, and customer experience, translating complex data into actionable insights for senior stakeholders.

2. Built an LLM-powered CSAT analysis system, identifying root causes of dissatisfaction and influencing policy changes in the UK market, leading to 10%+ CSAT improvement.

3. Designed and implemented a Seller Risk Framework, mitigating fraud, preventing $1.2M in annual losses, and enabling faster decisions via automated Tableau dashboards.

4. Developed causal inference models (Bayesian Networks, SEM) to quantify key drivers of CSAT, providing executive-level visibility into experience levers.

5. Delivered a predictive bookings model (LightGBM) that improved RMSE by 60% across 80%+ cohorts, enhancing revenue forecasting and marketing efficiency.

Senior Business Analyst, LatentView Analytics, Chennai (Apr 2019 – Sep 2021)

1. Partnered with category and product teams to identify buyer–seller friction points, reducing seller friction by 20% and improving user satisfaction.

2. Conducted root cause analysis on revenue leakage and loss metrics, shaping initiatives that improved profitability across key categories.

3. Analyzed large, complex datasets to uncover trends and insights, strengthening data-driven decision-making across multiple business units.

4. Supported stakeholders with structured analytical narratives, improving alignment between analytics outputs and business actions.

Business Analyst, LatentView Analytics, Chennai (Jun 2016 – Mar 2019)

1. Built merchant performance dashboards in Tableau, enabling executives to track revenue, retention, and customer quality metrics.

2. Analyzed cross-sell and upsell campaign performance, delivering insights that increased marketing ROI by 18%.

3. Supported pricing optimization initiatives by segmenting low-performing customer cohorts, improving pricing precision and conversion rates.

Accomplishments
  • Recipient of the “Spirit of LatentView” Quarterly Award for delivering high-impact analytics solutions that drove measurable business outcomes.
  • Winner of the “LatentView Encore Award” (Q1 2020), recognized for outstanding performance and consistent client impact.
Education
  • MBA, Indian Institute of Management Ahmedabad, 2024–2026
    (Currently pursuing)
  • B.Tech (Mechanical Engineering), Vellore Institute of Technology, Vellore, 2012–2016
  • Class XII (CBSE), Vivekanand Mission School, Daudnagar, 2012
  • Class X (CBSE), DAV Public School, Daudnagar, 2010
Certification
  • Machine Learning, Coursera (Andrew Ng), 2018
  • Deep Learning Specialization, Coursera (Andrew Ng), 2018
  • Generative AI with Large Language Models, DeepLearning.AI, 2025
  • Agentic AI, DeepLearning.AI, 2025
Extra-curricular
  • Disciplinary Committee Member for Riviera (VIT Vellore) cultural fest for two years, supporting event governance and crowd management.
  • NSS volunteer involved in college-led tree plantation and sustainability initiatives.