AMERICAN EXPRESS, GURGAON (69 months)
Senior Analyst | August 2019 – May 2025
Led cross-functional project delivery across technology and business teams, achieving 95%+ on-time completion within budget and scope. Managed end-to-end project lifecycles using JIRA and agile methodologies, improving development velocity by 25%. Facilitated sprint planning and stakeholder coordination for enterprise-scale programs. Drove process optimization for 25-member team, delivering measurable efficiency gains and cost reduction across business units.

WIPRO TECHNOLOGIES, BANGALORE (19 months)
Senior Administrator | January 2018 – July 2019
Owned quality programs across diverse client portfolios, maintaining 98% customer satisfaction through proactive relationship management. Redesigned decision-making processes using data analytics, reducing operational errors by 30%. Managed cross-functional teams of 15+ to ensure SLA compliance and seamless service delivery. Implemented process improvements that enhanced operational efficiency by 20% and improved client retention.

HCL TECHNOLOGIES, NOIDA (46 months)
Senior Analyst | April 2014 – December 2017
Managed IT service delivery for Fortune 500 clients across 10+ simultaneous engagements, meeting all deadlines and budgets. Revamped incident and change management processes using ITIL framework, reducing system downtime by 40%. Implemented automation and service integration strategies, boosting operational efficiency by 35%. Handled high-stakes escalations while maintaining strong client relationships and business continuity. Consistently performed in top 10% of peers; received multiple Employee of the Month awards.

• AWARDS & RECOGNITION:
  - Employee of the Month (multiple times)
  - Top 10% performer ranking among peer group
• HIGH-IMPACT INITIATIVES:
  - Led process transformation reducing system downtime by 40%
  - Implemented efficiency improvements delivering 35% operational gains
  - Achieved 98% customer satisfaction across diverse client portfolios

• Master of Business Administration (MBA-Blended), Indian Institute of Management 
  Ahmedabad, 2024–2026
• Bachelor of Technology in Electronics & Communication Engineering, Himachal 
  Pradesh University, 2013
• Senior Secondary (XII), CBSE Board, St. Lukes' Sen. Sec. School Solan, 
  Himachal Pradesh, 2009
• Secondary (X), CBSE Board, St. Mary's Convent School Kasauli, Himachal Pradesh, 2007

• PROFESSIONAL CERTIFICATIONS:
  - ITIL Foundation (2015)

• Volunteering - Contributing to community initiatives and social causes
• Photography - Creative visual storytelling and documentation
• Music - Active engagement in musical pursuits and appreciation