Airtel Payments Bank

• Product Manager with 5 years of experience building impactful B2B SaaS and B2C fintech products Launched 01 AIpowered products including an enterprise knowledge base and a banking support chatbot
• At Airtel Payments Bank led the development of Digital Help Support for the banking section on the Airtel Thanks app Achieved over 100 annual growth in adoption through strategic feature enhancements Spearheaded the launch of an AIpowered support chatbot that enabled realtime resolution of key customer issues transforming the overall support experience
• At Sprinklr was a senior member of the team that launched an AIpowered enterprise knowledge base for customer help centers and agent selfservice Led product discovery and implementation for 15 clients including 4 Fortune 500 companies and a national government Earned two promotions in 2 years for strong problem solving and ownership skills