Harish R
Hailing from Chennai and currently working as a business technology consultant for an IT services firm, specializes in retail and construction domains, with project experiences implementing e-commerce, CRM, and low-code platforms. With a background in production and industrial engineering, the career began in the auto industry, gathering a wealth of operational expertise. Deeply passionate about helping businesses realize their potential by leveraging the power of information and digital technology. Outside work, enjoys traveling and exploring nature, especially mountains. An inner Carnatic music enthusiast keeps the spirit cheerful, one day at a time.
Education
Bachelor of Technology, Production Engineering (B.Tech) - National Institute of Technology, Trichirappalli (NIT- Trichy)
Work Experience
Psiog Digital - Business Technology Analyst/Consultant - 6.5 years. Started as a Business Analyst, involved in eliciting and documenting requirements, and working with engineers through the software development lifecycle. Specializes in analyzing and solutioning digital transformation projects across retail and construction, with experience spanning e-commerce, CRM, low-code platforms, D365 system implementations, and integrating with domain-specific products. Tata Motors Limited - Customer Support Manager - 2.5 years. In charge of Himachal and J&K territories for improving service quality for commercial vehicles. Engaged with the dealership network, guiding them on operational improvements to enhance service market share, revenue, and customer satisfaction. Also involved with DTC fleet management operations in Delhi, playing a service engineer role to improve fleet performance by reducing critical breakdowns and defects while working with a large team of mechanics and electricians.
Nature of Work
As part of a pure play boutique IT services MSME player, heads the business technology consulting department—Psigma—focused on global mid-market clients across multiple industries, predominantly retail and construction. The role involves performing secondary research to identify performance and position in the market, spearheading a discovery process to understand business capabilities, technology, applications, and data maturity, and bridging the gap through curated technology solutions. Also responsible for defining a transformation roadmap with milestones and charting out a project plan. In charge of recruiting and building a bright team of young consultants, mentoring across various stages of the requirements lifecycle and customer management. The role also involves understanding the evolving market needs of retail and construction domain clients, identifying white spaces to develop solution offerings, and formulating the associated go-to-market approach for new business development.
Profile
- Batch Year:2024-26
- Experience: 9 Year
- Industry: IT & ITeS
- Organisation: Psiog Digital Private Limited
- Email: bpgp24harish@iima.ac.in
- Phone: XXX-XXX-9066
- Social connect: LinkedIn | CV