Bachelor of Technology (B.Tech) in Computer Science and Communication Engineering - Kalinga Institute of Industrial Technology (KIIT), 2020

Company: Verloop.io Role: Senior Product Manager 1. Led the development of self-serve platforms, reducing bot creation time by 20% and increasing revenue by 25%. 2. Improved customer satisfaction (CSAT) by 30% through new technology implementations. 3. Awarded by the CEO for delivering four key features in the first quarter.
Company: Milaap Role: Product Manager 1. Revamped KYC processes, reducing rejection rates by 15%. 2. Launched features that increased revenue by 66% and reduced drop-offs by 25%. 3. Managed stakeholder collaboration to enhance product efficiency and user engagement.
Company: Yellow.ai Role: Growth Product Analyst 1. Scaled self-serve products, adding 60+ paid customers and 500+ monthly signups. 2. Reduced support tickets by 40% through a self-serve template approval system.

As a Senior Product Manager at Verloop.io, leads the development and optimization of the company’s self-serve bot platform, aimed at enhancing customer support automation. Collaborates closely with cross-functional teams, including engineering, design, and sales, to drive initiatives that reduce bot creation time by 20% and increase overall revenue by 25%. In the role, also focuses on improving customer experience by implementing new technologies, which have led to a 30% increase in CSAT scores. Responsible for strategic decision-making, product roadmaps, and feature prioritization to ensure alignment with business goals. Leadership has been recognized through a CEO appreciation award for the successful delivery of four key features in the first quarter.