Oracle Systems Limited, Dubai, UAE - Principal Engineer CSS – Fusion: SaaS and PaaS (July '25-Present)
• Solution Design and Implementation: Design, implement, and support solutions across various environments (on-premise, cloud, or hybrid), ensuring the use of Oracle best practices and alignment with customer business needs.
• Proactive Services and Strategy: Shape the long-term technical strategy for customer engagements, deliver proactive services to prevent issues, and ensure quality assurance of all technical deliverables.
• Technical Leadership and Mentorship: Act as a technical leader, coach, and mentor for other team members, sharing knowledge and best practices across global teams.
• Collaboration: Work closely with Technical Account Managers, Oracle Support, Development teams, and customer architects to ensure seamless service delivery and resolution of escalated issues. 
• Customer Advocacy and Relationship Management: Serve as the main technical contact for designated accounts, build trusted relationships, and ensure customer satisfaction to drive service renewals.
• Technical Problem Solving: Resolve highly complex, critical customer issues, often involving previously unknown problems. This is a hands-on role requiring deep technical expertise in relevant Oracle technologies.

Vodafone, Doha, Qatar - IT Operations Senior Engineer(Service Management - Manager) (March '19-June '25)
• Developed and implemented IT strategy for Key Events like 2022 FIFAWorld Cup for customer digital journeys.
• Lead the operations team for the launch of iPay – first digital payment licensed wallet in Qatar by the Qatar Central Bank (QCB).
• Weekly/Monthly Service Management Trade and Governance with critical stakeholder.
• Accountable for IT Change Management, Incident Management, Escalations, CR, Patching, Asset and License management.
• Lead and motivate multi-site team, developing and building a multi-skilled IT support capability by organizing and managing the Vendor Support & Services team.

Vodafone Shared Services, Pune(VOIS), India - Manager (February '17-March '19)
• Integration Manager for Oracle stack.
• Requirement gathering and design according to the client requirements and environment landscape.
• Architecture/Design review of the environment(admin), upcoming projects(code) and CRs(functional flows updates).
• Expert in implementation and maintenance of various oracle integration products for Vodafone operating countries like Qatar/Italy/Ireland.
• Lead team of 10 members and management of team shifts, resource planning and trainings according to project requirements.
• Collaboration between different VF OpCo projects and teams for internal knowledge base(KEDB).

Oracle India Pvt Ltd, Pune, India - Staff Consultant (March '16-February '17)
• Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications.
• Develop preconfigured RODOD installer with Full HA capabilities.
• Implement CI process for code build and deployments.

Infosys, Pune, India - Associate Consultant (January '15-March '16)
• Consulting, Development, Maintenance, Testing, IT Strategy, Re-engineering, Systems Integration & Infrastructure Management solutions for Oracle stack customers like Vodafone, New Zealand and GAP, USA.
• Technical consultancy for sales RFP’s.
• Host SOA/OSB training sessions.

SDG, Noida, India - Software Engineer (June '14-January '15)
• Middleware Implementation to integrate various backend and frontends like Siebel, Mainframe systems etc with Website, MobileApp, IVR etc, for SBI Cards.
• Development of OSB, BPEL services, Business Rules and utilities.

WIPRO, Noida, India - Project Engineer (June '12-June '14)
• Worked onsite for Uninor, India in Enterprise Application Integration (EAI – Oracle Weblogic) team.
• Provide support and maintenance services for Oracle middleware products.
• Development and deployment of services and utilities in production.

• Fast-track promotions in Vodafone Shared Services, Pune from Associate Manager to Manager and then Permanent International Movement to Vodafone, Qatar. Promoted in Vodafone Qatar also from IT Operation Engineer to IT Operations Senior Engineer. 
• Received serval awards in the organizations starting from the WIPRO Training Topper, Best Marvel, EBI Roll of Honor and more.

• MBA (pursuing), Indian Institute of Management, Ahmedabad, 2024-2026
• B.Tech (Computer Science), Jaypee Institute of Information Technology,Noida, 77% (7.2/10), 2012
• XII, CBSE, Delhi Public School,RK Puram,New Delhi, 91%, 2008
• X, CBSE, Vishwa Bharati Public School,Noida, 93.6%, 2006

• Oracle Fusion AI Agent Studio Certified Foundations Associate, 2025
• Oracle Cloud Infrastructure 2025 AI Foundations Associate, 2025

Instrumental Creativity
• Professionally trained Tabla player, junior diploma from Prayag Sangeet Samiti academy, Allahabad

Sports and Leisure
• Lawn Tennis, Badminton and Avid Traveler.